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Don't worry if we are not a good fit for you. Simply use the lookup tool below to locate your order to begin the return or exchange process. 

If you have any questions, please contact us at support@shootsac.com

See below for more detailed information about shootsac returns.

 


 

EXCHANGES 

If you received an incorrect item and need to exchange it, and you made your purchase from Shootsac.com, please use our online returns center at http://www.shootsac.com/pages/returns. If you have any trouble with this process, or you did not make your purchase through www.shootsac.com, please email us at support@shootsac.com. Items must be in unused condition in order to qualify for exchange. We'll reply with instructions on labeling and returning the items you received. We will cover the shipping costs if the exchange is the result of our error and will be able to send you a pre-paid shipping label to return the product.  

If you believe that there may be a defect in your product due to manufacturer's error, and you made your purchase from Shootsac.com, please use our online returns center at http://www.shootsac.com/pages/returns. If you have any trouble with this process, or you did not make your purchase through Shootsac.com, please email us at support@shootsac.com. You will receive additional return information upon contacting us. We will address each situation individually, but in most cases, we will gladly ship you a replacement product and a return label and box. We appreciate your business and it is our intention to support your photography with a great product.

It is important that you DO NOT attempt to return an item without notifying us first, because your refund may be lost or severely delayed.

COVER EXCHANGES 

Note we are unable to ensure 100% accurate photographic representations of the fabric covers on this website and on your monitor. Therefore, please be careful when selecting your fabric covers. If additional information is needed regarding fabric color, pattern, print, and/or texture; please contact us at support@shootsac.com prior to purchasing. Because our inventory is in constant flux, it is not possible to offer exchanges for covers. If you are unhappy with your selection, please follow the return procedure listed below and then visit us online again to purchase the cover you prefer.  

30 DAY RISK FREE RETURNS

If for any reason you are not satisfied with your Shootsac purchase, please let us know immediately by using our online tools to request an RMA. The Risk Free Return process must be started within 30 days of the original purchase. Simply repack your Shootsac product in the original box and follow the emailed instructions generated by our online system. Items must be received in good "like new" condition to be eligible for a refund. When two or more products that we normally sell separately are included in your order for a single price ("the bundle or kit price"), you may choose to keep one or more items and return the rest. You will be refunded for the bundle price minus the full purchase price for the individual items that you kept and any applicable taxes that were applied.

It is important that you DO NOT attempt to return any item without notifying us first, because your refund may be lost or severely delayed. 

If you made your purchase from Shootsac.com, please use our online returns app at http://www.shootsac.com/pages/returns. If you have any trouble with this process, or you did not make your purchase through Shootsac.com, please email us at support@shootsac.com.

Once your return is approved through our online app, we will provide a RMA number to include with your package to prevent delay in processing your return and issuing you your credit card refund. If it is a cover or a lens bag that you are returning, please use a box that will accommodate its full size without needing to be folded. We cannot accept returned covers or lens bags that have been folded to fit inside an envelope, nor can we issue refunds for these items. Please allow 3-7 business days to process your refund once your return is received as we typically do this process once a week.

SHOOTSAC WARRANTY

The Shootsac Lens Bag,  HipSlip Laptop Sleeve, and Tote & Shoot Camera Bag are covered under a general manufacturer's warranty for 1 year from the date of purchase.

This warranty covers defects encountered in manufacturing and workmanship only. If one of our products fails during the warranty period due to defect in materials or workmanship, we will gladly replace or repair the product if returned to our repair center, postage paid, with original proof of purchase. Our warranty covers Shootsac products only. 

Our warranty does not cover damages that result from physical abuse/mishandling of Shootsac products, accident, negligence, if the product is altered or modified by the purchaser in any way, or animal attack (I'm not kidding -- the lawyers told us to include this). It does not cover normal wear and tear or damage from use, such as abrasion, creases, scratches, snags, pilling, popped threads, torn seams, punctures, or fading. The warranty does not cover the natural breakdown of materials that may occur after extended use of the product. Most importantly, however, the warranty does not cover incidental or consequential damages to lenses or other equipment such as damage to, or loss of, the contents of the bag; loss of use; loss of time; or similar expenses.  

The warranty does not apply to any non-Shootsac products. The warranty excludes without limitation any scratching or surface damage to any non-Shootsac products. This warranty applies only to the normal use of Shootsac products, normal wear and tear excepted, in accordance with written use instructions, if any, provided with Shootsac products (either in writing or through a hyperlink to such instructions). All products will be repaired or replaced at our discretion. Please contact us if you have any questions at support@shootsac.com.  

 

COVER WARRANTY

We are unable to warranty any Shootsac covers from normal wear and tear, misuse or abuse, or unforeseen damages such as abrasion, creases, scratches, snags, pilling, or fading. Please consult with your dry cleaner about cleaning and take reasonable precautions to prolong the life of your Shootsac accessory. Please contact us at support@shootsac.com if you have any questions.